This week’s blog is about customer service. Whether it is good, bad or even ugly, we all have an opinion as to whether we have received the customer service that we deserve.
I like to be treated well regardless as to whether it is the very start of the day (beginning of a shift) or the end (when an employee could be tired).
While this is a bug-bear of mine, this is blog is not a rant about bad service; as I would probably be able to write a series covering the most common faux pas in customer service. So, instead, it is a few pointers that we all need to be reminded of.
I found this great article by Help Scout called 15 Customer Service Skills that Every Employee Needs. Now, whilst the article is directed to ’employees,’ we as business owners or as self-employed will either work with the public ourselves or sub-contract work, so these are reminders we all need, and they are handy not just within the working environment. We can actually apply them to relationships – treat others how you would like to be treated.
If you are an online business and you want to make sure that your customers are happy, then why not take some advice from TLCVIRTUALPA. As the highly-experienced owner of TLCVIRTUALPA, Terri points out,
“Customers who feel valued are more likely to stay loyal to you and your business.”
Whether in the UK or not it seems everyone has a story to tell. In Forbes, Josh Steimie shares, What Customer Service Should Look Like.
So, we all know that communication is key, so what about feedback? Well, according to Client Heartbeat, there are essential reasons to make sure that you receive customer feedback, that may give ‘insight to create a better customer service.’
I know, I started out by saying that I could write a series about bad customer service, and we are always quick to complain. However, I think that when we experience good or exceptional customer service, we should always contact the organisation concerned. In the past few days, I have given feedback about the professional service I received from a shop.
I hope that this blog has been useful and not too patronising. I have found it useful to re-visit what should be commonplace in everyday business dealings.
Remember if you need help with blogging, social media management, website content or proofreading, please email me, as I would love to hear from you.
Lastly, (at the time of going to press) there are still places available on my Introduction to Blogging workshop at the Let’s Go! Business Hub. Tickets can be purchased through Eventbrite.
Thanks for reading.
As ever, take care,